Terms and Conditions
We want you to feel comfortable at the Resort Baumgeflüster. To prevent misunderstandings we have written down what we consider the most important below.
You can make reservations in written form by mail, fax or e-mail which we will gladly confirm. Our prices are valid for 2016 for at least one person. For additional persons we charge unified fees.
Following your reservation we send you a confirmation of reservation – also by e-mail if requested. Please sign it and return it to us. The signed confirmation is the acknowledgement of reservation. You will then receive a bill from us which we ask you to pay as soon as possible – at the latest until four weeks before your arrival.
In the event that power consumption is exceedingly high during the cold season – e. g. because of leaving the heating on with open windows, we will charge an additional fee based on actual usage read from our counters. This is the standard procedure in holiday homes in Denmark. We of course would only like to resort to this after making our own experiences – thank you for your understanding.
You cannot come? You need to cancel? Then please inform us in writing. We will of course try to rent the tree house again. Or maybe you have friends or acquaintances who might like to get to know us? If we are unable to rent the suite again, we are sorry to have to bill the reserved time – if you have a travel insurance, please inform us and them. www.reiseversicherungen-testsieger.de - For the cancellation there is a fee to cover administrative costs .
Arrival and departure by appointment – preferred between 14 and 15 h in the afternoon. If you arrive late, please call us on the cell phone under 0179 73 92 658.
At 10:30 h; different appointments are possible.
Coupons and Value Cheques
You can buy value cheques to a certain amount which can be topped up by the persons receiving them according to their own wishes. Above that, we also offer gift coupons. The Baumgeflüster Resort is something special and therefore we also pack the coupons you can obtain from us – on request, with a surcharge of 3.50 EUR – in an especially nice way. As soon as we receive your payment by bank transfer we will send you your coupons. Redemption of coupons is by mutual agreement. We prefer to redeem “One-Night-Coupons” during the week rather than on weekends, but we strive to comply with our customers’ wishes as much as possible. Please understand that this not possible at all times.
Your signed reservation confirmation counts as acknowledgement of booking. Please pay the bill you receive as soon as possible, at the latest four weeks before your arrival at the Resort. Unused Services or portions of services are not refunded.
Our Resort is exclusively reserved for the “two-legged” – but we can recommend a very fine dog boarding kennel. Although we do of course value dog owners, we must ask for your understanding as our tree houses are intended to be allergy-friendly!
We do not assume any liability for services provided by our partners!
Smoking is not allowed in our tree houses suites. This is with respect to allergic persons and to the untreated organic solid larch wood. We want to leave it untreated in the future! And beyond that… our highly sensitive smoke detectors would not let it go uncommented.
Please act responsibly for the environment during your stay at the Resort. Be careful about your use of water and heating.
Our floors in the tree house suites are made of soft larch wood and have solely been oiled. This is the gentlest way of treating a wood floor – you enjoy pure health! Go barefooted, as this is the best you can do for your feet and your physical wellbeing. Alternatively you can wear soft slippers or wool socks. Please take off your outdoor shoes when entering the houses. This will help to keep the beautiful structure of the floor the way it is. Dear ladies, please do NOT wear high heels or other pointed shoes on the wood floors – it would ruin it and is therefore forbidden indoors. We gladly provide soft cabin slippers for cost price.
Change of Bed Linens and Towels
Each of our guests finds a complete set of lines for himself. That includes made beds with bed linens of Egyptian cotton and cozy towels and face cloths. If you would like to have this package changed more often than usual, we gladly do so for a little fee.
You like what you see, feel and touch?
Please ask for any articles you especially like in our suites and which you would like to purchase yourself. We will gladly provide you our sources for the interior.
We have put our full enthusiasm into creating and furnishing the tree house suites. Please respect this unusual project and tell us about anything you accidentally destroyed during your stay. We would not like to have to point it out during our own count of the interior afterwards. We want the guests visiting the tree house after you to feel as much at home as you did. This also accounts for damage of any other kind – please come to us so we can regulate the damage together. Thank you.
Kitchen use: The kitchenette has a high-quality Miele Ceran 4-plate stove. It gets hot very quickly. Please do not put empty cooking pots onto it if it is turned on because it would ruin them. In the event that pots have suffered damage from improper use we have to bill you the purchase of new pots. Please leave the kitchenette clean when you leave the Resort. Although we would do so reluctantly, surcharges to the final cleaning may be levied.
Place of jurisdiction is Westerstede – As of August 2011